My phone says its offline how to#
My phone says its offline Offline#

My phone says its offline Offline#

Pending offline payments will be permanently lost and the funds will not be captured if the app is deleted.Дeleting and reinstalling the app will not impact your Square account or completed payments because your data is stored on our servers. Remember, if your device is in Offline Mode, donвЂ™t delete and reinstall the Square Point of Sale app.

My phone says its offline how to#

See AppleвЂ™s support site, GoogleвЂ™s support site, or AmazonвЂ™s support site for instructions on how to do so. If you donвЂ™t have any pending offline payments, delete and reinstall the app. This access allows the Square app to communicate with your device to complete payments. Turn your mobile device off and then back on.Д«e sure to enable the permissions requested when you open the Square app. This is to prevent your pending payments from being lost. If youвЂ™re operating in Offline Mode and have pending offline payments, you wonвЂ™t be able to sign out of the app. Make sure that both your mobile device and Square app are up-to-date. If your device continues to drop offline or you are experiencing other issues, please contact us for further assistance.If you notice the Square app isnвЂ™t acting the way you expect, try the following troubleshooting tips: As soon as the LED is flashing, within CE Smart App, click add device and follow the steps to re-connect.The LED indicator on the device will begin rapidly flashing.First, ensure you are connected to your 2.4 GHz WiFi on your phone/tablet with the CE Smart App.How to Remove and Re-add a Device in the CE Smart APP: If all above steps are checked and working properly, we recommend that you remove the device and add it again.Click on the вЂњeditвЂќ pencil icon on the top right.Open CE Smart App and Click on device under вЂњMy HomeвЂќ tab.Check to ensure the device's firmware is up to date:.Check to ensure the router's firmware is up to date.Try restarting the router, wait 3 minutes and observe status of the device.If the network is working properly, but device is still offline, check if there are too many Wi-Fi connections.Please note only 2.4 GHz WiFi is compatible.If so, you will need to remove the device and add it again with the updated credentials (scroll down to bottom for instructions on how to do this) Confirm whether the home Wi-Fi network has been altered or modified (name or password).To test this, connect a phone or tablet to the same 2.4 GHz WiFi network and put it next to the offline device try browsing the web to evaluate network status/stability. Please remove the device from the CE Smart App and add it again (scroll down to bottom for instructions on how to do this) If so, it can cause the device to go offline. Confirm whether product/appliance being used with the Smart Device has been turned off manually.Please check if device is back online after a few minutes. If so, the device will come online when the network is restored. Confirm whether the network has lost or dropped connection.Please confirm the device is powered on.Please reference the below for additional troubleshooting when your device is offline: CE Smart Home devices are only compatible with 2.4GHz Wi-Fi. When both 2.4 and 5GHz bands have the same SSID (network name), the router will steer between the bands causing the device to lose connection when the router jumps from the 2.4GHz to 5GHz (and thus, show offline). Please note:В if you have a dual band router and both bands are included in the same SSID (only oneВ network name), you will need to separate the bands or connect via AP mode for a stable connection. If your device is showing offline within the CE Smart App, it means it has lost network connection. Solution home CE Smart Home Knowledge Base and FAQs General FAQs: Connectivity Troubleshooting, Wi-Fi Requirements, Offline, General Device Questions What should I do if my device is showing offline in the CE Smart App?